Frequently Asked Questions | DailyStep

Frequently Asked Questions

Can I get a certificate from DailyStep?

DailyStep English is Certified by CPDYES! DailyStep English Lessons are now accredited by the Continuing Professional Development (CPD) Certification Service. This is an internationally recognised organisation that inspects learning programmes and guarantees quality in further education. You can add your DailyStep Certificate to your CV or Resume and show a college or employer that you have completed a DailyStep English course. 

If you would like a certificate on completion of your DailyStep subscription, please contact me at jane@dailystep.com. I will send you a personalised test based on the audio lessons you have taken, and if you pass this test, you will receive your Certificate of Continuing Professional Development. It can be sent online or, for a small additional charge depending on your location, I can send you a printed certificate.

Yes, you can access and download them any time, even after your subscription ends! Your lessons will never expire unless you ask me to delete your details. To access your lessons after your subscription expires, you can log in to your Personal Lesson Bank, or click the links in your lesson emails. It is a good idea to keep your lesson emails in a separate email folder so you can find them easily.

Yes, you can subscribe to as many levels as you wish. You can also add or cancel audio lesson levels after joining. To add or cancel levels, please log in and go to information > join DailyStep, then follow the instructions.

If you are very short of time, please just listen to and speak the dialogue. If you have enough time (5-15 minutes or more), please follow these 10 stages:

1. Listen twice to the audio file without looking at the words. Look away from the computer screen.

2. Ask yourself what the speakers are talking about. If possible, say aloud what you think they are talking about.

3. Try to write the exact words that are hidden – use them as a dictation. You can pause the audio file, and use the audio slider to move back and forward in the audio file. You can also listen to the slow audio file, which you will find at the bottom of each lesson box.

4. Now, uncover the hidden words by clicking once on each black-out area. Check to see if your dictation is correct. Notice which words were difficult to hear – these are often the small words that are not stressed.

5. Listen again to the dialogue with all the text uncovered. 

6. Read the dialogue aloud (in other words, speak the dialogue), without the audio file. Practise this 2 or 3 times. Try to copy the pronunciation, rhythm and tone of the English speakers.

7. Listen to the audio and read the dialogue aloud at the same time. In other words, speak along with the audio file. Try this 2 or 3 times (or more!), until you can speak in the same style as the English speakers. This stage is very important! Please do not skip it! 

Concentrate on pronunciation, rhythm, tone and speed. You can also read along with the slow audio file, and the icon for this is at the base of each lesson box. Using the slow audio file before the fast one will help you link the words together more naturally. If possible, please also record yourself and then compare your voice to the native speakers in the lesson.

8. Now, please listen to the audio again 3 times, without reading the text. Look away from the computer screen. This time you will understand the conversation perfectly. Try to speak along with the audio as well, but please don’t worry if you can’t say all of it. It’s a good idea to try this stage of the lessons the next day as well. 

9. Finally, please try saying the dialogue, or parts of it, without the audio or text. Don’t worry if you make mistakes! Just try again, and remember, this is a learning process so over time you’ll get better and better at it. So just trust yourself and trust the process. 

After listening to and speaking the same conversation so many times, you will automatically learn the grammar and vocabulary without really trying, and you will find that you remember it well. 

10. If you have more time, please write the new vocabulary in a book, and add new words to it every day.

If you’d like to read more about my method of learning English, please click here.

You can change your audio lesson level to any level below your original subscription level at no extra cost. If you wish to move to a level higher than your original subscription level, there is a small upgrade charge.

If you are a subscriber, all your lessons are stored in a Personal Lesson Bank, so you can take them as many times as you like. To go to your Personal Lesson Bank, please log in, then go to My Membership > My Lesson Bank.

Yes, you can. Please click here to log in and edit your user information via the Edit tab

I offer a full satisfaction guarantee. If for any reason you wish to cancel your DailyStep membership, please email me anytime in the first 14 days after joining and I will refund your payment in full and without question. If you pay by regular monthly debit, you can also cancel at any time after 14 days and you will not be charged on your next payment date.

Il y a 3 modes de règlement pour DailyStep.

  1. Vous pouvez payer avec une carte de crédit ou de débit en utilisant Stripe, la plateforme de paiement en ligne sécurisé.
  2. Vous pouvez payer avec votre compte PayPal.
  3. J’ai également le plaisir d’accepter les virements bancaires si vous ne souhaitez pas payer en ligne.

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Si vous souhaitez payer par virement bancaire, envoyez-moi un courrier électronique à l’adresse suivante jane@dailystep.com , en m’indiquant les renseignements relatifs au(x) niveau(x) souhaité(s) et période(s) d'abonnement. Je vous enverrai par courrier électronique mes coordonnées bancaires afin que vous puissiez autoriser votre banque à effectuer le transfert.